Complaints

Something not right? We'd like to know — and to put it right.

How to raise it

Email help@everhouse.co.uk or call 01983 000 000. Please include your name, property address, and a short description.

How we'll respond

• Acknowledgment within 1 working day.
• A named person on your case within 3 working days.
• A written resolution within 15 working days for most matters.

If we can't resolve it

You can escalate to your local Trading Standards office. Everhouse is a service plan (not insurance), so the Financial Ombudsman Service does not apply.